Terms of services

Last Updated: October 22, 2026

1. Introduction

Welcome to tragicvintage.shop. These Terms of Service govern your access to and use of our website, online store, and related services.

Throughout these terms, the words “we,” “us,” and “our” refer to tragicvintage.shop, operated by WILD VINTAGE. The words “you” and “your” refer to any person accessing our website, browsing our products, or purchasing from our store.

Our website offers Fashion & Apparel products to customers in France. By accessing our website or placing an order, you agree to these Terms of Service and our applicable store policies.

If you do not agree to these terms, please do not use our website.

2. Eligibility and Use of Our Website

By using our website, you confirm that you have the legal capacity to enter into a purchase agreement under applicable law.

You agree to use our website only for lawful purposes and in a manner that does not infringe the rights of others or interfere with the operation or security of our services.

You must not:

Use our website for fraudulent, unlawful, or deceptive activities.
Attempt to gain unauthorised access to our systems or customer information.
Introduce malicious software or other harmful code.
Interfere with website functionality or security.
Copy, reproduce, distribute, or commercially exploit website content without appropriate authorisation.

We reserve the right to take reasonable and lawful measures to protect our website, customers, and business from misuse.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, photographs, prices, sizes, colours, and other product details are accurate and up to date.

However, colours and appearances may vary slightly depending on your screen, device, lighting, or display settings.

Product images are provided to help customers understand the appearance and characteristics of the items offered. Please review the available descriptions, size information, and product details before placing an order.

If a product description contains an error or a product differs materially from what was advertised, please contact our customer support team. Your statutory consumer rights remain unaffected.

4. Product Availability

All products are subject to availability.

We may update, discontinue, or modify product listings when necessary. Where a product becomes unavailable after an order has been placed and we cannot fulfil the purchase, we will contact you and arrange an appropriate resolution, including a refund where required.

We will not rely on a product's unavailability to avoid obligations that have already arisen under applicable law.

5. Prices and Taxes

Product prices and applicable charges will be displayed on our website or at checkout before you complete your purchase.

We offer free shipping throughout France on eligible orders.

Applicable taxes will be calculated and displayed as required by law. We will communicate mandatory charges before you submit your order.

We take reasonable steps to maintain accurate pricing information. If a significant pricing error is identified, we will address it in accordance with applicable law and communicate with affected customers where necessary.

6. Orders and Contract Formation

When you place an order, you are submitting an offer to purchase the selected products under the terms displayed at checkout.

You are responsible for ensuring that your order details, billing information, shipping address, and contact details are accurate.

After submitting an order, you may receive an order confirmation acknowledging receipt of your request. An acknowledgement of receipt does not necessarily mean that the order has been dispatched.

The purchase contract will be formed in accordance with the information provided during checkout and applicable law.

If we cannot fulfil an order, we will notify you and provide an appropriate resolution, including a refund where applicable.

7. Accepted Payment Methods

We accept payments exclusively through Stripe.

The payment options available to you will depend on the options enabled at checkout and supported by Stripe for your transaction.

Payment is generally collected when you submit your order. Orders may not be processed or dispatched until payment has been successfully confirmed.

If a transaction is declined, remains pending, or cannot be verified, we may need to delay processing or decline the order where legally permitted.

Payment information is processed in accordance with Stripe's applicable terms and privacy practices.

8. Shipping and Delivery

We currently offer free shipping throughout France.

Our standard shipping estimates are:

Order cut-off time: 2:00 PM local time.
Handling time: 1–2 business days.
Transit time: 3–4 business days after dispatch.
Estimated total delivery time: 4–6 business days.

Orders received after the cut-off time, on weekends, or on public holidays may begin processing on the next business day.

Delivery estimates are provided for planning purposes and are not guaranteed delivery dates. Delays may occur because of carrier disruptions, weather, logistical issues, or other circumstances.

We will take reasonable steps to assist with delayed, missing, or damaged shipments. Delivery obligations and customer remedies will remain subject to applicable French and European Union consumer protection law.

For additional information, please consult our Shipping Policy.

9. Returns and Refunds

We offer a 30-day return window and free returns for eligible purchases, subject to applicable conditions and statutory rights.

If you wish to return a product, contact our support team and follow the instructions provided.

Our standard refund processing target is 4–6 business days after the returned item has been received and the refund has been approved, where applicable. The time taken for the funds to appear in your account may vary depending on your payment provider or bank.

For eligible distance purchases, consumers in France and the European Union generally have a statutory right of withdrawal of 14 days from receipt of the goods, subject to applicable exceptions.

Nothing in these terms limits your statutory withdrawal rights, legal guarantees of conformity, or other mandatory consumer rights.

Please review our Return Policy and Refund Policy for further information.

10. Customer Responsibilities

When placing an order, you agree to:

Provide accurate and complete order and contact information.
Use a valid payment method that you are authorised to use.
Review your order details before submitting payment.
Notify us promptly if you identify an error in your order information.
Use the products you purchase in accordance with their intended purpose and any applicable instructions.

You are responsible for maintaining the security of any account credentials associated with your use of our website.

11. Promotions and Discounts

From time to time, we may offer discounts, promotional codes, or special offers.

Promotions may be subject to specific terms, including validity periods, product eligibility, and usage restrictions. Any applicable conditions will be communicated with the relevant offer.

Unless expressly stated otherwise, promotional codes cannot be exchanged for cash. We reserve the right to correct errors or withdraw promotions where legally permitted.

Nothing in this section affects rights that have already arisen under applicable law.

12. Intellectual Property

Unless otherwise stated, the website's content, including text, graphics, logos, photographs, product descriptions, design elements, and other materials, is owned by or used under licence by the relevant rights holders.

You may access and use website content for personal, non-commercial shopping purposes.

You must not reproduce, distribute, modify, publish, or commercially exploit protected website materials without prior authorisation from the relevant rights holder, except where permitted by law.

13. Third-Party Services and Links

Our website may use third-party services to support payments, hosting, shipping, security, or other functions.

Third-party services operate under their own terms and privacy practices. We are not responsible for independent third-party content or services beyond our legal obligations.

Where we rely on third parties to provide our services, we will take reasonable steps to manage those relationships in accordance with applicable law.

14. Website Availability and Changes

We aim to keep our website accessible and functional. However, uninterrupted availability cannot be guaranteed.

We may update, maintain, suspend, or modify website features when reasonably necessary for security, technical maintenance, operational requirements, or legal compliance.

Where changes affect an existing order or contractual obligation, we will act in accordance with applicable law.

15. Limitation of Liability

Nothing in these Terms of Service excludes or limits liability where such exclusion or limitation is prohibited by law.

To the extent permitted by applicable law, we are not responsible for losses arising from improper use of our website, inaccurate information supplied by a customer, or disruptions caused by circumstances outside our reasonable control.

We remain responsible for our contractual obligations, applicable legal guarantees, and any liability that cannot lawfully be excluded or limited.

Nothing in these terms limits consumer rights available under French or European Union law.

16. Personal Information and Privacy

We process personal information in accordance with our Privacy Policy and applicable data protection legislation, including the General Data Protection Regulation where applicable.

Personal information may be used to process orders, arrange delivery, manage payments and refunds, respond to enquiries, maintain website security, and comply with legal obligations.

Please read our Privacy Policy for details about the information we collect, the purposes of processing, data retention, sharing, and your privacy rights.

17. Complaints and Customer Support

If you have a question, complaint, or concern about a product, order, payment, shipment, or return, please contact our customer support team.

We will make reasonable efforts to review your concern and provide an appropriate response.

Consumers in France may have access to applicable consumer mediation procedures and other statutory dispute-resolution mechanisms. Where required by law, we will provide information about the relevant competent mediator or procedure.

Nothing in this section prevents you from exercising your legal rights or bringing a claim before a competent court.

18. Governing Law and Consumer Rights

These Terms of Service are subject to applicable French law, without prejudice to any mandatory consumer protection provisions that apply to your purchase.

If you reside in another country and mandatory consumer protection law grants you additional rights, nothing in these terms is intended to unlawfully deprive you of those protections.

Any dispute will be handled by the competent court or dispute-resolution body in accordance with applicable law.

19. Changes to These Terms

We may revise these Terms of Service to reflect changes in our business operations, products, website functionality, or legal requirements.

Updated terms will be published on this page with a revised “Last Updated” date.

Changes will apply as permitted by applicable law. Any changes affecting existing orders or contractual rights will be handled in accordance with the applicable legal requirements.

We encourage you to review these terms periodically.