Privacy Policy

Last Updated: October 22, 2026

1. Introduction

Welcome to tragicvintage.shop. This Privacy Policy explains how WILD VINTAGE, operating under the business name tragicvintage.shop, collects, uses, stores, and protects your personal information when you visit our website, place an order, contact our support team, or otherwise interact with our services.

We are committed to protecting your privacy and handling your personal information responsibly in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and applicable French data protection legislation.

By using our website, you acknowledge that you have read this Privacy Policy.

2. Information We Collect

We may collect the following categories of information when you use our website or services.

Personal Information

When you place an order, contact us, or create an account, we may collect:

  • Full name

  • Billing and shipping address

  • Email address

  • Telephone number

  • Order details and purchase history

  • Information you voluntarily provide when contacting customer support

Payment Information

We accept payments through Stripe only. Payment information is processed by Stripe in accordance with its applicable privacy and security practices.

We do not intentionally store complete payment card details on our website. Depending on the payment method and transaction, we may receive limited payment-related information, such as transaction status, payment confirmation, and relevant billing details.

Technical and Usage Information

When you visit our website, certain information may be collected automatically, including:

  • IP address

  • Browser type and version

  • Device and operating system information

  • Pages visited and interactions with our website

  • Date and time of visits

  • Referring website addresses

  • Cookie identifiers and similar technical data, where applicable

3. How We Use Your Information

We use personal information for legitimate business purposes, including:

  • Processing, confirming, and fulfilling orders

  • Arranging shipping and delivering purchases within France

  • Managing returns, refunds, and customer requests

  • Communicating order updates and important service information

  • Providing customer support through email and live chat

  • Maintaining website security and preventing fraud

  • Improving website functionality and customer experience

  • Complying with legal, tax, accounting, and regulatory obligations

  • Sending promotional communications where permitted by law and, when required, with your consent

We do not use personal information for purposes incompatible with those explained in this policy without providing appropriate information or obtaining consent where required.

4. Legal Bases for Processing

Where the GDPR applies, we process personal information on one or more of the following legal bases:

Contractual necessity: To process your order, arrange delivery, manage returns, issue refunds, and provide services you request.

Legal obligations: To comply with applicable consumer protection, accounting, tax, and other legal requirements.

Legitimate interests: To protect our website, prevent fraudulent transactions, manage our business, and improve our services, provided these interests do not override your rights and freedoms.

Consent: To use non-essential cookies, certain analytics or advertising technologies, and send marketing communications when consent is legally required.

You may withdraw consent at any time where processing is based on consent. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support essential website functions, remember preferences, maintain shopping cart functionality, and understand how visitors use our services.

Where applicable, non-essential cookies, including analytics and advertising cookies, will only be used after obtaining your consent as required by French and EU law.

You can manage your cookie preferences through the cookie settings available on our website, where provided. You may also configure your browser to block or delete cookies. Blocking essential cookies may affect some website features.

For more information about the cookies used on our website, please consult our cookie notice or cookie settings, where available.

6. Sharing Your Personal Information

We may share personal information with trusted third parties when necessary to operate our business and provide our services. These parties may include:

  • Payment providers: Stripe, for processing and managing payments.

  • Shipping and delivery providers: To deliver orders and facilitate shipment-related services.

  • Website hosting and technology providers: To host, maintain, secure, and operate our website.

  • Customer support providers: Where applicable, to manage customer enquiries and communications.

  • Professional advisers: Such as accountants, legal advisers, and auditors, where necessary.

  • Public authorities: Where disclosure is required by law or necessary to protect our legal rights.

We share only information reasonably necessary for the relevant purpose. Where required, appropriate contractual and data protection safeguards are put in place.

We do not sell your personal information to third parties.

7. International Data Transfers

Some of our service providers may process personal information outside France or the European Economic Area (EEA).

Where personal information is transferred to a country that does not benefit from an applicable adequacy decision, we will rely on an appropriate legal transfer mechanism, such as Standard Contractual Clauses, and implement supplementary safeguards where required.

You may contact us using the details at the end of this policy to request further information about applicable safeguards, subject to legal limitations.

8. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this policy, including order fulfilment, customer service, legal compliance, fraud prevention, and the establishment or defence of legal claims.

Retention periods depend on the type of information and the reason it was collected. Certain order, invoice, and accounting records may need to be retained for statutory periods under French law.

When information is no longer required, we will delete it or anonymise it securely, unless a legal obligation requires further retention.

9. Data Security

We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, accidental loss, alteration, disclosure, or destruction.

These measures may include access controls, secure website connections, appropriate service-provider safeguards, and security monitoring where applicable.

However, no method of electronic transmission or storage can be guaranteed to be completely secure. We encourage customers to use secure devices and protect their account credentials where accounts are available.

10. Your Privacy Rights

Depending on the circumstances and applicable law, you may have the right to:

  • Access: Request a copy of your personal information.

  • Rectification: Request correction of inaccurate or incomplete information.

  • Erasure: Request deletion of your personal information where legally applicable.

  • Restriction: Request restriction of certain processing activities.

  • Data portability: Receive certain information in a structured, commonly used, machine-readable format.

  • Object: Object to processing based on legitimate interests or to direct marketing.

  • Withdraw consent: Withdraw consent where processing relies on your consent.

  • Complaint: Lodge a complaint with the competent data protection supervisory authority.

These rights are subject to applicable legal conditions and exceptions. We may need to verify your identity before responding to a request.

To exercise your rights, contact us using the support email provided in the Business Information section below.

If you are located in France, you may lodge a complaint with the Commission Nationale de l'Informatique et des Libertés (CNIL), the French data protection authority.

11. Marketing Communications

We may send you promotional emails about products, offers, or store updates where permitted by applicable law and, where required, after obtaining your consent.

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in the message or by contacting our support team.

Even if you opt out of marketing communications, we may still send essential transactional messages relating to your orders, payments, deliveries, returns, refunds, or other necessary service matters.

12. Children's Privacy

Our website is intended for a general shopping audience and is not knowingly directed at children who are below the applicable age for providing consent to data processing under relevant law.

We do not knowingly collect personal information from children in circumstances where such collection is prohibited. If you believe a child has provided personal information to us unlawfully, please contact our support team so that we can review the matter and take appropriate action.

13. Third-Party Websites

Our website may contain links to third-party websites or services. These websites operate under their own privacy policies and practices.

We are not responsible for the privacy, security, or content of third-party websites. We recommend reviewing the relevant privacy policy before providing personal information to another service.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, service providers, or legal requirements.

Any revised policy will be published on this page with an updated “Last Updated” date. Where required by applicable law, we will provide additional notice or obtain consent for material changes.

We encourage you to review this page periodically.

15. Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or need information about how your personal information is processed, please contact us using the business contact details below.

Business Information

Business Name: tragicvintage.shop
Legal Business Name: WILD VINTAGE
Business Address: 8 Rue du Grenier-Saint-Lazare, 75003 Paris, France
Contact Number: +142715666
Support Email: Info@tragicvintage.shop
Live Chat Support: 24/7
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM
Time Zone: Central European Summer Time (CEST)