Shipping Policy

Last Updated: October 22, 2026

1. Introduction

Welcome to tragicvintage.shop. We are committed to providing a clear and reliable shipping experience for customers purchasing Fashion & Apparel products from our online store.

This Shipping Policy explains our shipping coverage, order cut-off time, processing times, delivery estimates, and procedures for handling shipping issues.

2. Shipping Destinations

We currently offer free shipping throughout France.

Shipping is available to eligible delivery addresses within France. Please ensure that your shipping address is complete and accurate when placing your order.

If you enter an incorrect or incomplete address, please contact our customer support team as soon as possible. Once an order has been dispatched, changes to the delivery address may not be possible.

3. Shipping Costs

We offer free standard shipping on eligible orders delivered within France.

There are no standard shipping fees for eligible deliveries covered by this policy. Any applicable product charges or taxes will be displayed during checkout as required by law.

If our shipping coverage changes, we will update this policy and provide relevant information on our website.

4. Order Cut-off Time

Our daily order cut-off time is 2:00 PM Central European Summer Time (CEST) during the applicable summer period.

Orders received before the daily cut-off time will generally begin processing according to our normal handling schedule. Orders received after the cut-off time, on weekends, or on public holidays may begin processing on the next business day.

The cut-off time determines when order processing begins; it does not guarantee dispatch or delivery on a particular date.

Please note that France observes Central European Time (CET) during the winter period. The applicable local time will be used when determining the daily cut-off.

5. Order Processing and Handling Time

Our standard handling time is 1–2 business days.

Handling time is the period required to prepare an order for dispatch after the order has been received and payment has been successfully confirmed.

During this period, we may verify order information, prepare the purchased items, and arrange shipment.

Handling times may occasionally be affected by public holidays, unusually high order volumes, stock availability, or circumstances beyond our reasonable control.

Business days generally exclude Saturdays, Sundays, and applicable public holidays.

6. Transit Time

Our estimated shipping transit time is 3–4 business days after dispatch.

Transit time refers to the period during which the shipment travels from dispatch to the delivery address. Actual delivery times may vary depending on the destination, carrier operations, weather conditions, and other logistical factors.

The transit period is separate from the order handling period.

7. Estimated Total Delivery Time

Our estimated total delivery time within France is 4–6 business days.

Shipping Stage	Estimated Time
Order handling	1–2 business days
Transit after dispatch	3–4 business days
Total estimated delivery	4–6 business days

Delivery estimates begin after the order is received and are subject to the applicable order cut-off and business-day schedule.

These timeframes are estimates rather than guaranteed delivery dates. If a delivery is delayed, we will make reasonable efforts to assist you and provide relevant information where available.

Nothing in this policy excludes any mandatory delivery obligations under applicable consumer protection law.

8. Order Confirmation and Shipping Updates

After placing an order, you may receive an order confirmation at the email address provided during checkout.

Once your order has been dispatched, shipping or tracking information may be provided where available.

Please check your email, including your spam or junk folder, for order-related messages. If you have not received confirmation or need assistance locating your order, contact our customer support team.

9. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details at checkout.

If you notice an error in your delivery address, contact us immediately. We will attempt to correct the information before dispatch, where possible.

Once a parcel has been handed over to a shipping provider, we cannot guarantee that the address can be changed or that delivery can be redirected.

If an order cannot be delivered because of incorrect or incomplete address information, please contact us so we can review the available options.

10. Delayed Shipments

Although we aim to meet our stated delivery estimates, delays may occur due to circumstances such as:

Adverse weather conditions
Carrier operational disruptions
Public holidays
Incorrect or incomplete delivery information
Unexpected logistical difficulties
Other events beyond our reasonable control

If your order has not arrived within the estimated delivery timeframe, please contact our support team with your order number.

We will review the available shipment information and help you determine the appropriate next steps.

Our delivery estimates do not remove any rights you may have under applicable French or European Union consumer protection law.

11. Lost or Damaged Shipments

If your order appears to be lost in transit or arrives damaged, please contact us as soon as reasonably possible.

When reporting a damaged delivery, please provide your order number and, where possible, photographs showing the condition of the package and its contents.

We will review the issue and work with the relevant shipping provider where appropriate to determine a suitable resolution.

Your statutory consumer rights remain unaffected, including any applicable rights concerning goods that are lost, damaged, or not delivered.

12. Incorrect or Missing Items

If you receive an incorrect item or your order contains missing products, please contact our support team and provide your order number and a description of the issue.

We will review the order details and explain the available resolution, which may include arranging a replacement, completing the order, or providing a refund where applicable.

Any resolution will be handled in accordance with our applicable store policies and consumer protection obligations.

13. Changes and Cancellations Before Dispatch

If you need to change or cancel an order, contact us as soon as possible.

We will make reasonable efforts to accommodate requests received before dispatch, but changes cannot be guaranteed once an order has entered fulfilment or been handed over to a carrier.

This section does not limit any statutory cancellation or withdrawal rights that apply under French or EU law.

14. Returns and Refunds

We offer a 30-day return window and free returns, subject to applicable eligibility requirements and statutory consumer rights.

If you wish to return an item, contact our customer support team for instructions before sending it back.

Approved refunds are generally processed within 4–6 business days after the returned item has been received and the refund has been approved, where applicable. The time required for the funds to appear in your account may depend on the payment provider or bank.

For complete information about return conditions and refund procedures, please consult our Return and Refund Policy.

15. Contact Us

If you have questions about shipping, delivery estimates, tracking, delayed orders, or a delivery issue, please contact our customer support team using the information below.