Welcome to the tragicvintage.shop FAQ page. Here you'll find answers to common questions about our Fashion & Apparel products, ordering process, payments, shipping, returns, and refunds. If you need further assistance, our customer support team is available to help.
1. About Our Store
What is tragicvintage.shop?
tragicvintage.shop is an online store specialising in Fashion & Apparel. We aim to provide a convenient shopping experience with clear product information, straightforward ordering, and helpful customer support.
What products do you sell?
We offer Fashion & Apparel products. Please review individual product pages for available options, descriptions, sizes, colours, and other relevant product details.
Where is your store based?
Our business address is 8 Rue du Grenier-Saint-Lazare, 75003 Paris, France.
2. Ordering
How can I place an order?
Browse our website, select the products you want to purchase, add them to your shopping cart, and proceed to checkout. Enter your shipping and billing information, select an available payment option through Stripe, and review your order before completing payment.
Can I change or cancel my order?
If you need to change or cancel an order, contact us as soon as possible. We will try to accommodate your request before dispatch, but changes cannot be guaranteed once an order has entered fulfilment or been shipped. Your statutory consumer rights remain unaffected.
Will I receive an order confirmation?
An order confirmation may be sent to the email address provided during checkout after you place your order. Please check your inbox and spam or junk folder. If you cannot find your confirmation, contact our support team.
What should I do if I enter the wrong shipping address?
Contact us immediately with your order number and the correct address. We will try to update the details before dispatch. Once the parcel has been handed to the shipping provider, an address change may no longer be possible.
3. Payments
Which payment methods do you accept?
We accept payments exclusively through Stripe. The specific payment options available depend on those enabled at checkout and supported for your transaction.
When will I be charged?
Payment is generally collected when you submit your order at checkout. Your order may not be processed until payment has been successfully confirmed.
What should I do if my payment fails?
Check your payment details and ensure your bank or card issuer has not declined the transaction. You may need to contact your bank or try again using an eligible payment option available through Stripe.
Is my payment information secure?
Payments are processed through Stripe using its payment-processing and security systems. We do not intentionally store complete payment card details on our website.
4. Shipping and Delivery
Do you offer free shipping?
Yes. We offer free shipping throughout France on eligible orders.
Where do you ship?
Our current shipping coverage is France. Please provide a complete and accurate delivery address during checkout.
How long does delivery take?
Our estimated delivery schedule is:
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Order handling: 1–2 business days.
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Transit after dispatch: 3–4 business days.
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Total estimated delivery time: 4–6 business days.
These are estimates, not guaranteed delivery dates. Actual delivery may vary due to carrier operations, public holidays, weather, and other circumstances.
What is your order cut-off time?
Our standard order cut-off time is 2:00 PM local time. Orders received after the cut-off, on weekends, or on public holidays may begin processing on the next business day.
Can I track my order?
If tracking is available for your shipment, the relevant tracking information may be provided after dispatch. If you need help locating your order, contact our customer support team with your order number.
What should I do if my order is delayed?
If your order has not arrived within the estimated delivery timeframe, contact us at Info@tragicvintage.shop. We will review the available shipment information and help you determine the next steps.
What if my order arrives damaged or is missing an item?
Contact our support team and provide your order number, a description of the issue, and photographs where relevant and available. We will review the situation and explain the appropriate resolution in accordance with applicable law.
5. Returns and Refunds
What is your return policy?
We offer a 30-day return window for eligible purchases. Please contact our support team to initiate a return and follow the instructions provided.
For eligible online purchases in France and the European Union, statutory withdrawal rights generally provide 14 days from receipt of the goods, subject to applicable exceptions. Our 30-day return window provides an additional period for eligible returns.
Are returns free?
Yes. We offer free return shipping for eligible returns covered by our return policy. Contact us for return instructions before sending your item back.
How do I return an item?
Contact us at Info@tragicvintage.shop or through our live chat. Provide your order number, identify the item you wish to return, and explain the reason. We will provide the relevant return instructions.
How long does a refund take?
Our standard refund processing target is 4–6 business days after the returned item has been received and the refund approved, where applicable.
Your bank or payment provider may require additional time to make the funds available in your account. Statutory refund deadlines apply where required by law.
How will I receive my refund?
Approved refunds are generally issued to the original payment method used for the purchase, unless another method is required or permitted by applicable law.
Can I return a defective or incorrect item?
Yes. If an item arrives defective, damaged, or different from what you ordered, contact our support team. We will review your request and explain the available remedies under our policies and applicable consumer protection law.
Are all items eligible for return?
Some products may be excluded from voluntary returns where permitted by law, such as certain personalised products or sealed hygiene-sensitive goods after the seal has been broken. Such exclusions do not remove mandatory statutory rights that apply to defective or non-conforming goods.
What should I do if my refund has not arrived?
First, check your original payment account and contact your bank or payment provider to see whether the refund is pending. If the funds have not appeared, contact our support team with your order number and any refund confirmation you have received.
6. Customer Support
How can I contact tragicvintage.shop?
You can contact us by email at Info@tragicvintage.shop or through our live chat, available 24/7.
What are your customer support hours?
Our regular customer support hours are Monday to Friday, 9:00 AM to 5:00 PM Central European Summer Time (CEST). Live chat is available 24/7.
How quickly will you respond?
We aim to respond to customer enquiries as promptly as possible. Response times may vary depending on the nature and volume of enquiries.
Where can I find more information about your policies?
Please review the relevant pages on our website:
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Privacy Policy
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Payment Policy
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Shipping Policy
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Return Policy
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Refund Policy
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Terms of Service
These pages explain our procedures and the terms that apply to your purchase.
7. Additional Information
If your question is not answered above, please contact our customer support team. When contacting us about an existing order, include your order number so we can assist you more efficiently.
Business Information
Business Name: tragicvintage.shop
Legal Business Name: WILD VINTAGE
Business Address: 8 Rue du Grenier-Saint-Lazare, 75003 Paris, France
Contact Number: +142715666
Support Email: Info@tragicvintage.shop
Live Chat Support: 24/7
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM
Time Zone: Central European Summer Time (CEST)