Contact us

We're here to help! At tragicvintage.shop, we want to make your Fashion & Apparel shopping experience straightforward and convenient. Whether you have a question about a product, need assistance with an order, or require help with shipping, returns, or refunds, our customer support team is ready to assist.

Get in Touch

If you have any questions or concerns, please contact us using the details below. When contacting us about an existing order, please include your order number so we can assist you more efficiently.

Email Support: Info@tragicvintage.shop

Contact Number: +142715666

Live Chat Support: Available 24/7

Customer Support Hours: Monday – Friday, 9:00 AM – 5:00 PM

Time Zone: Central European Summer Time (CEST)

How Can We Help You?

Our support team can assist you with:

Product Information: Questions about product descriptions, available options, sizes, and colours.
Order Assistance: Help with order confirmations, order details, and cancellation requests where possible.
Shipping and Delivery: Information about delivery estimates, delayed shipments, and tracking where available.
Returns and Refunds: Guidance on return requests, eligible refunds, and refund status.
Payment Questions: Assistance with payments processed through Stripe.
General Enquiries: Any other questions about our store or services.

Shipping Information

We offer free shipping throughout France on eligible orders.

Our standard delivery estimates are:

Handling time: 1–2 business days.
Transit time: 3–4 business days after dispatch.
Estimated total delivery time: 4–6 business days.
Order cut-off time: 2:00 PM local time.

Delivery estimates are not guaranteed and may vary depending on carrier operations and other circumstances.

Returns and Refunds

We offer a 30-day return window and free returns for eligible purchases, subject to applicable conditions and consumer protection laws.

Approved refunds are generally processed within 4–6 business days after the returned item has been received and the refund approved, where applicable. The time required for funds to appear in your account may vary depending on your payment provider.

Please contact our support team before returning an item so we can provide the appropriate instructions.

Our Commitment to You

We aim to provide clear information, helpful assistance, and a positive shopping experience. We value customer feedback and will make reasonable efforts to address enquiries and resolve concerns as promptly as possible.

For details about our policies, please visit the relevant pages on our website, including our Privacy Policy, Payment Policy, Shipping Policy, Return Policy, Refund Policy, and Terms of Service.

We look forward to hearing from you and helping with your enquiry.