Refund Policy

Last Updated: October 22, 2026

1. Overview

At tragicvintage.shop, we aim to provide a clear and fair refund process for all eligible purchases. This Refund Policy explains when refunds may be issued, how they are processed, and what customers can expect when requesting a refund for Fashion & Apparel products purchased through our website.

We offer a 30-day return window and free returns for eligible purchases, subject to this policy and applicable French and European Union consumer protection laws.

2. Eligibility for Refunds

You may be eligible for a refund in the following circumstances:

You return an eligible item within the applicable return period.
Your order arrives damaged or defective.
You receive an incorrect item.
Your order is cancelled and a refund is due.
Your order is not delivered and a refund is required under applicable law.
You exercise a statutory right of withdrawal or another consumer right that entitles you to a refund.

All refund requests are reviewed according to the circumstances of the order and applicable legal requirements.

3. Return Period

Our standard return window is 30 days, subject to applicable conditions and statutory rights.

For eligible online purchases in France and the European Union, consumers generally have a statutory withdrawal period of 14 days from receipt of the goods. Our 30-day return window provides an additional opportunity to request a return for eligible purchases.

To initiate a return, contact our customer support team within the applicable period and follow the return instructions provided.

Nothing in this policy limits any mandatory consumer rights available under applicable law.

4. How to Request a Refund

To request a refund, please follow these steps:

Contact us at Info@tragicvintage.shop or through our live chat.
Provide your order number and the email address used when placing your order.
Explain the reason for your refund request.
If a return is required, follow the return instructions provided by our support team.
Keep your proof of postage or return confirmation until your request has been resolved.

We will review your request and communicate any additional information needed to process it.

5. Refund Processing Time

Our standard refund processing target is 4–6 business days after the returned item has been received and the refund has been approved, where applicable.

Refunds for cancellations, delivery issues, or other situations where a physical return is not required may follow a different processing timeline.

For statutory withdrawals, refunds will be issued within the deadlines required by applicable law. Where legally permitted, we may withhold reimbursement until the goods have been received or you have provided evidence of having sent them back, whichever occurs first.

The time required for a refund to appear in your account may vary depending on your bank, card issuer, Stripe, or other relevant payment provider.

6. Refund Method

We accept payments exclusively through Stripe.

Approved refunds will generally be returned to the original payment method used for the transaction, unless another method is required or permitted by applicable law.

Depending on the payment method and transaction, the refund may appear on your original card or associated payment account.

We cannot guarantee the exact date on which your bank or payment provider will make the refunded funds available.

7. Damaged, Defective, or Incorrect Products

If your order arrives damaged, contains a defective product, or includes an item different from the one you purchased, please contact us as soon as reasonably possible.

Please provide:

Your order number.
A description of the issue.
Photographs of the product or packaging, where relevant and available.

We will review the circumstances and explain the appropriate next steps.

Depending on the situation and applicable law, you may be entitled to a replacement, repair, price reduction, refund, or another remedy. Your statutory rights regarding defective or non-conforming goods remain unaffected.

8. Refunds for Cancelled Orders

If you request cancellation before your order is dispatched, contact our support team as soon as possible.

Where cancellation is accepted and a refund is due, we will arrange the refund to the original payment method, subject to applicable law.

If the order has already been dispatched, you may need to follow our return procedure unless another cancellation or withdrawal arrangement applies.

This section does not restrict any statutory cancellation or withdrawal rights.

9. Shipping Costs and Returns

We offer free shipping throughout France and free return shipping for eligible returns.

Customers will not be charged for return shipping covered by our free-return arrangement.

Where a refund is due following a statutory withdrawal, any reimbursement of the original standard delivery charge will be handled in accordance with applicable law. Additional delivery costs chosen by the customer beyond the least expensive standard delivery option may not be refundable where the law permits their exclusion.

10. Non-Refundable Situations

A refund may not be available under our voluntary return policy where:

The request falls outside the applicable return period and no statutory remedy applies.
The item falls within a lawful exception to the right of withdrawal.
The request does not meet the conditions of an optional return arrangement.

However, these limitations do not remove mandatory legal rights. We will assess defective, damaged, incorrectly supplied, or otherwise legally protected purchases in accordance with applicable consumer protection requirements.

11. Partial Refunds

In circumstances where a partial refund is legally appropriate, we will explain the reason and the amount before completing the refund, where required.

Any reduction for diminished value following the handling of goods will only be applied where permitted by applicable law. We will not apply an automatic deduction that unlawfully restricts your statutory rights.

12. Refund Delays or Missing Refunds

If your refund has not appeared within the expected timeframe, please take the following steps:

Check your original payment account and transaction history.
Contact your bank or card issuer to confirm whether the refund is pending.
Contact our customer support team with your order number and any available refund confirmation.

We will review the available transaction information and help you identify the next steps.

13. Policy Updates

We may update this Refund Policy to reflect changes in our business practices, payment procedures, or legal requirements.

Any changes will be published on this page with an updated “Last Updated” date. Changes will apply as permitted by applicable law and will not remove rights that consumers are legally entitled to exercise.

We encourage customers to review this policy periodically.

14. Contact Us

If you have questions about refund eligibility, processing times, returned items, or the status of a refund, please contact our customer support team using the information below.