Return Policy

Last Updated: October 22, 2026

1. Overview

At tragicvintage.shop, we want you to be satisfied with your Fashion & Apparel purchase. This Return and Refund Policy explains how to request a return, the conditions that apply, and how refunds are processed.

We offer a 30-day return window and free returns for eligible purchases, subject to the conditions below and applicable French and European Union consumer protection laws.

2. Return Window

You may request a return within 30 days, subject to the following conditions:

For eligible online purchases, the return period begins when you or a person designated by you receives the goods.
You must notify us of your decision to return the item within the applicable return period.
Items must be returned using the instructions provided by our customer support team.
Any mandatory statutory rights you have under applicable law remain unaffected by this policy.

For consumers in France and the European Union, the statutory right of withdrawal for most eligible distance purchases generally provides 14 days from receipt of the goods. Our 30-day return window provides an additional period for eligible returns under this policy.

3. Return Eligibility

To help us process your return, please ensure that the following conditions are met where applicable:

The return request is submitted within the applicable return window.
The item is returned in a condition consistent with the reason for return and applicable law.
The item is accompanied by its original accessories, labels, and packaging where reasonably available.
Proof of purchase or an order number is provided.
The return follows the instructions supplied by our customer support team.

You may inspect items as you reasonably would in a physical store. We will not unlawfully refuse a return or reduce a refund where mandatory consumer rights apply.

4. Items That Cannot Be Returned

Some items may be excluded from voluntary returns where permitted by applicable law, including:

Personalised or custom-made items produced to the customer's specifications.
Sealed goods that are not suitable for return for health protection or hygiene reasons, where the seal has been broken after delivery.
Other goods specifically excluded from the statutory right of withdrawal under applicable law.

Any applicable exclusion will be assessed in accordance with the relevant legal requirements. Defective, damaged, or incorrectly supplied products remain subject to your statutory rights.

5. How to Request a Return

To begin a return, follow these steps:

Contact us at Info@tragicvintage.shop or through our live chat.
Provide your order number, the item you wish to return, and the reason for the return.
Wait for our return instructions and any applicable return label.
Package the item securely and follow the instructions provided.
Retain your proof of postage or collection confirmation until the return has been resolved.

Please contact us before sending a parcel to ensure it is directed to the appropriate return location.

6. Return Shipping Costs

We offer free return shipping for eligible returns covered by this policy.

Where a return label or another return arrangement is required, our customer support team will explain the applicable process.

For statutory withdrawals, we will clearly communicate any legally permitted return-cost requirements before the purchase. Where we offer free returns, customers will not be charged for the eligible return shipping covered by this policy.

7. Refund Policy

Once your returned item has been received and assessed, we will notify you of the outcome where appropriate.

Approved refunds are generally processed within 4–6 business days after the returned item has been received and the refund has been approved, where applicable.

Refunds will normally be issued to the original payment method used for the purchase unless another method is required or permitted by law.

The time it takes for a refund to appear in your account may vary depending on Stripe, your bank, card issuer, or other relevant payment provider.

For statutory withdrawals, refunds will be made within the deadlines required by applicable law. We may, where legally permitted, withhold reimbursement until we have received the goods or you have supplied evidence that the goods have been sent back, whichever occurs first.

8. Damaged, Defective, or Incorrect Items

If an item arrives damaged, has a defect, or differs from what you ordered, please contact us as soon as reasonably possible.

Include the following information where available:

Your order number.
A description of the issue.
Photographs showing the damage or incorrect item, if relevant.

We will review the issue and explain the available resolution. Depending on the circumstances and applicable law, this may include a replacement, repair, price reduction, refund, or another appropriate remedy.

Your statutory rights concerning defective or non-conforming goods are not limited by this policy.

9. Exchanges

If you would like a different size, colour, or item, contact our customer support team to discuss the available options.

Exchanges depend on product availability and our ability to fulfil the request. If an exchange cannot be arranged, you may be able to return the original item and place a new order.

Any exchange or return will be handled in accordance with applicable consumer protection laws.

10. Order Cancellations

If you wish to cancel an order before it has been dispatched, contact us as soon as possible.

We will make reasonable efforts to stop the order before dispatch, but cancellation cannot be guaranteed once fulfilment has progressed or the parcel has been handed to the carrier.

If the order has already been dispatched, you may use the applicable return procedure or exercise your statutory withdrawal rights, where available.

11. Refund Delays

If you have not received an approved refund within the expected timeframe, please:

Check your original payment account.
Contact your bank or card issuer to ask whether the refund is pending.
Contact our support team with your order number and refund confirmation, if available.

We will review the transaction and provide assistance where possible.