Last Updated: October 22, 2026
1. Introduction
Welcome to tragicvintage.shop. This Payment Policy explains the payment methods we accept, how payments are processed, and the terms that apply when purchasing Fashion & Apparel products through our online store.
By placing an order on our website, you agree to the payment terms outlined in this policy.
2. Accepted Payment Method
We accept payments exclusively through Stripe, our payment processing provider.
Stripe enables customers to complete eligible transactions using the payment options presented on the checkout page. The availability of specific card types or other payment options depends on the options enabled for our store and the customer's location.
Only payment methods displayed and supported at checkout can be used to complete a purchase.
3. Payment Currency
The applicable currency for your order will be displayed on the product pages, shopping cart, or checkout page before you complete your purchase.
Please review the displayed currency and total amount carefully before submitting your payment. Your bank or card issuer may apply currency conversion fees or other charges if your account operates in a different currency.
4. When Payment Is Charged
Payment is generally collected when you submit your order through our checkout.
Your order may not be processed or dispatched until payment has been successfully authorised and confirmed.
If a payment is declined, unsuccessful, or requires additional verification, you may need to contact your bank or payment provider or try another eligible payment option available through Stripe.
An order confirmation does not override a failed or subsequently reversed payment.
5. Order Confirmation
After your payment has been successfully processed, we will provide an order confirmation through the contact information supplied during checkout, where applicable.
Your confirmation may include:
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Order number
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Purchased products and quantities
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Product prices and applicable charges
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Shipping details
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Total amount paid
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Available order tracking or fulfilment information
Please check your confirmation carefully. If any information is incorrect, contact our customer support team as soon as possible.
6. Product Prices and Additional Charges
All applicable product prices and charges will be displayed before you complete your order.
We offer free shipping throughout France. No shipping fee will be charged for eligible deliveries within France.
Any applicable taxes or other mandatory charges will be shown at checkout where required. We will not intentionally introduce undisclosed mandatory charges after you have placed your order.
Your bank or card issuer may independently charge fees under its own terms. Such charges are outside our control.
7. Payment Security
Payments are processed through Stripe using the security measures and payment-processing systems provided by that service.
We do not intentionally store complete payment card details on our website. Payment information is handled in accordance with the applicable practices and privacy terms of Stripe and other relevant payment participants.
Customers should ensure that their payment information is accurate and that they use a secure device and connection when placing an order.
8. Failed or Declined Payments
If your payment is declined or cannot be completed, your order may remain pending or may not be accepted for processing.
Common reasons for a failed payment include:
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Incorrect card information
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Insufficient available funds
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Bank security restrictions
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Expired payment cards
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Additional verification requirements
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Temporary technical issues
Please verify your payment details and contact your bank or Stripe, as appropriate, if the problem continues.
Do not submit repeated payments without checking whether an earlier transaction was successful or remains pending.
9. Order Cancellations and Payment Reversals
If you request an order cancellation, we will review the request in accordance with our order processing procedures and applicable consumer law.
If the order is eligible for cancellation and payment has already been collected, we will arrange any applicable refund to the original payment method.
A cancellation request does not automatically mean that a payment has been reversed. We will communicate the outcome where appropriate.
Nothing in this policy limits any mandatory cancellation or withdrawal rights available to consumers under applicable law.
10. Refunds
Approved refunds will generally be issued to the original payment method used for the purchase, unless another method is required or permitted by applicable law.
Our target refund processing time is 4–6 business days after the returned item has been received and the refund has been approved, where applicable.
The time required for the funds to appear in your account may vary depending on Stripe, your bank, your card issuer, or your payment provider.
For further information about return eligibility, return procedures, and refund conditions, please refer to our Return and Refund Policy.
11. Suspected Fraud and Unauthorised Transactions
We may review, delay, or decline transactions where reasonably necessary to verify payment details, prevent fraud, or protect customers and our business.
If we suspect unauthorised use of a payment method, we may request additional verification or cancel an order where legally permitted.
If you believe a transaction was made without your authorisation, contact your bank or card issuer promptly and notify our customer support team.
12. Taxes and Invoices
Applicable taxes will be calculated and displayed as required by law.
Where applicable, an invoice or order receipt may be provided using the details supplied during checkout. Customers are responsible for ensuring that their billing information is accurate.
If you require assistance with an order receipt or invoice, please contact our support team.
13. Changes to This Payment Policy
We may update this Payment Policy to reflect changes in our payment arrangements, checkout functionality, business operations, or legal requirements.
Any updates will be published on this page with a revised “Last Updated” date. Changes will apply as permitted by applicable law.
We encourage customers to review this policy before making a purchase.
14. Contact Us
If you have questions about a payment, an order charge, a failed transaction, or a refund, please contact us using the details below.
Business Information
Business Name: tragicvintage.shop
Legal Business Name: WILD VINTAGE
Business Address: 8 Rue du Grenier-Saint-Lazare, 75003 Paris, France
Contact Number: +142715666
Support Email: Info@tragicvintage.shop
Live Chat Support: 24/7
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM
Time Zone: Central European Summer Time (CEST)